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Encore

Video Shopping

FAQ

How do I become a seller on Encore?

Becoming a seller on Encore is a quick, two-step process! You can initiate the process by creating an account on the Encore app and then clicking the create a listing button (green circular button with a plus sign) on the home screen. From there, you’ll need to verify your identity via Stripe Identity verification, and then create or sign into your Stripe Express account (so that we can pay you!).

How does shipping work on Encore?

Encore provides shipping quotes to buyers based on the buyer and seller’s address, and buyers can select Ground Advantage or Priority Mail. Buyers pay for shipping, and Encore provides the seller with a shipping label and packing slip. 8x11 and 4x6 shipping label formats are both supported.

How do sellers get paid?

Encore is partnered with Stripe to offer secure seller payouts. Sellers are paid out 48 hours after the item has been delivered. Some sellers may be eligible for 1-day payouts. Please reach out if you think you may qualify for faster payouts.

What fees apply to buying or selling on Encore?

Fees on Encore include a 7% fee for both buyers and sellers, which is applied to the item & shipping price of an order. The payment processing fee of 2.9% + $0.30 is included within the 7% fee, so it’s simple & straightforward! We are proud to offer some of the lowest seller fees around.

How do I build a following on Encore?

Buyers can follow any seller on Encore. Sellers who post engaging content or good deals will likely find it easy to gain followers. Another highly effective strategy is for sellers to repost their Encore listings to other social media sites like TikTok, Instagram Reels, YouTube, or Twitter. Adding your Encore username to your video will help potential buyers on other social media sites find you on Encore!

As a seller, why do I need to record a video?

Video listings with seller voiceover sell more than 50% faster, on average, in a 30 day period compared to non-video listings. Videos create trust and provide an engaging, easy experience for shoppers. For sellers, it’s a great way to differentiate your products by taking control of their presentation!

What payment methods does Encore accept?

Credit or debit cards

Can I cancel my order?

All purchases on Encore are final. This is to maintain the integrity of the marketplace and establish trust between buyers and sellers. If there is a problem with your order, please visit our help center and submit a support request.

Can I return an item?

Returns are accepted if there is either a significant issue with your item or the seller agrees to accept the return. You may initiate a return through our help center.

What if there is a problem with the item I purchased?

Encore works hard to protect its buyers. A buyer will be issued a full refund of an item if an Encore Support specialist determines that:

  • ● The item is not the same as the item shown in the video listing
  • ● The condition of the item is significantly different from what the seller showed or said in the video listing

You can initiate this process via our help center. In some cases, Encore may ask buyers to ship Encore their item. In order to receive a refund, a buyer must contact support within 2 days of receiving their item. Refunds are credited back to the account that made the purchase, which will be received within 5-12 business days after an Encore support team member approves the refund.

What protections are in place for sellers on Encore?

Encore works hard to protect its sellers. Sellers are not responsible for chargebacks and will be paid for a sale of their item unless: the item is fake or counterfeit in any way, the item is significantly different from how it was shown and/or described in the listing, the item purchased was not the item sent, or the item was damaged in transit due to improper packaging. In these events, an Encore support team member will review information collected from both the buyer and seller, and Encore will make a balanced decision. Decisions will be weighted based on users’ track record on both Encore or other platforms.